sky247 ABOUT FAQ
Deposit
How do I register using UPI or Paytm? During registration, select UPI or Paytm, enter payment details, and complete your first deposit to activate.
Are there deposit bonuses? Yes, 37% up to ₹5,777 on first deposit + ₹21 welcome. Activate in "Bonuses" after funding.
Download App
Can I use bonus codes on the app? Highlight code redemption process for app users.
How do I update the app after download? Enable auto-updates in settings or check the site. Updates unlock new bonuses—do it today!
Can I download the app on multiple devices? Yes, use the same account across devices. Syncs bonuses automatically—no extra registration needed.
Why can’t I install the app after downloading? Address common installation issues (e.g., permissions, region).
What devices support the app download? Compatible with Android 5.0+ and iOS 12+. Check your device settings before downloading for smooth installation.
What are the eligibility criteria for each bonus? Explain requirements (e.g., minimum deposit, wagering).
How do I download the app safely? Visit the official site, scan the QR code, or download from site Download Area, Ensure antivirus is on—100% secure!
Each Bonus
How do I forfeit a bonus? Go to "My Bonuses" and select "Forfeit." Funds revert—contact support if needed.
Can I combine multiple bonuses? No, one active bonus at a time. Choose wisely—check "Bonuses" for options.
Can I withdraw bonus money immediately? No, meet wagering requirements (e.g., 2x bonus). Withdraw winnings after fulfillment.
How long is the bonus valid? Bonuses expire in 30 days. Use them soon—check "My Bonuses" for details.
What is the first deposit bonus? Get 37% extra up to ₹5,777 on your first deposit. Activate in "Bonuses" section.
Can bonuses be used on all games? Yes, but contribution varies: Slots 100%, Table Games 50%. Check terms.
How do I use promo codes for bonuses? Enter code (e.g., "BONUS21") during deposit. Instant activation—claim now!
Are bonuses taxable in India? Winnings may be taxable per Indian laws. Consult a tax advisor—platform doesn't withhold.
Games
How do I choose the right game for beginners? Try free demo Slots or Rummy tables—no deposit needed to learn and win.
Login & Register
How do I register for tournament access? Signup with promo code "TOURNY"—unlocks events like IPL specials instantly.
What if I enter a duplicate email? System detects it—use a new one or recover the existing account via "Forgot Password."
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
How do I register for VIP access? Signup with ₹1,000 deposit—VIP bonuses unlock automatically.
Service & More
How do I request account deletion through support? Email support with your account details and reason. Deletion is processed within 72 hours after verification.
Can I get help with account verification through customer support? Yes, support guides you through uploading PAN card, Aadhaar, or other ID documents. Verification takes 24-48 hours.
How can I contact customer support if I face an issue? Reach out via 24/7 live chat, email, or WhatsApp. Support is available in English and Hindi for quick assistance.
Does customer support help with understanding promotions? Yes, agents explain bonus terms, wagering requirements, and eligibility in detail to ensure clarity.
How can I escalate a complaint if not resolved by support? Request escalation via email or live chat. A senior agent will review and respond within 48 hours.
Is there a dedicated helpline for Indian users? Yes, a toll-free number is available for Indian users, alongside WhatsApp and live chat for instant help.
Can customer support assist with tax-related queries on winnings? Yes, they explain TDS (30% on winnings over ₹10,000) and guide on ITR filing for potential refunds.
What should I do if the website is inaccessible? Contact support for mirror site links or use a VPN. They’ll provide alternate access methods for Indian users.
Withdraw
Are there withdrawal fees? No fees from our side. Bank charges may apply (₹10-50)—check your statement.
Can I withdraw bonus winnings? Yes, after 1x wagering. Track progress in "Bonuses"—withdraw eligible amounts anytime.
How do I withdraw my winnings? Go to "Withdrawal," select method (UPI/IMPS), enter amount, and confirm with OTP. Minimum ₹100.
What documents are needed for withdrawal verification? Aadhaar/PAN and bank statement. Upload in "KYC"—approval in 1-24 hours for secure payouts.
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